Jellybean Casino - Player’s bonus winnings have disappeared from her account.

Auszahlung im Wert von 500 € wurden mir abgelehnt, es sind dann aber nur 50 zurück auf mein casino Konto wieder gutgeschrieben worden, wo sind denn restliches Geld geblieben, ich fühle mich von Jelli Bean abgezogen und betrogen

Dear Mila,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From your initial answer I see, that you played with a No Deposit Bonus. Is that correct? I checked the Bonus T&Cs (https://www.jellybeancasino.com/bonus-terms-conditions) and I found this in the section dedicated to No Deposit Bonuses:

"€70 can be cashed out (€50 in winnings plus €20 deposited). Any amount over the maximum cashout will be automatically removed upon cashout."

Have you tried contacting the casino regarding this issue? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Mila,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.