The player from Germany requested a withdrawal. It was cancelled and only €50 was returned to her account. We rejected the complaint because the player didn't respond to our messages and questions.
Jellybean Casino - Player’s bonus winnings have disappeared from her account.
Amount: €450
Jellybean Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Jellybean Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Withdrawals worth € 500 were refused to me, but then only 50 were credited back to my casino account, where did the remaining money go? I feel that Jelli Bean has pulled me away and cheated me
Automatic translation:
Public
Public
4 years ago
Dear Mila,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From your initial answer I see, that you played with a No Deposit Bonus. Is that correct? I checked the Bonus T&Cs (https://www.jellybeancasino.com/bonus-terms-conditions) and I found this in the section dedicated to No Deposit Bonuses:
"€70 can be cashed out (€50 in winnings plus €20 deposited). Any amount over the maximum cashout will be automatically removed upon cashout."
Have you tried contacting the casino regarding this issue? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?
I hope, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
