Jellybean Casino - Player is struggling to verify his account.

Hi, I am trying to make a withdrawal of 300 e and I have sent them everything they ask for but say the driver's license is incomplete and covered, true I have covered the rest of the part of the person ID, don't they need it for reading, what can I do?

Dear Jussi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players, and they have to be provided in the required format with all the details visible.

I am afraid you will have to go through this process, and I would recommend you to fully cooperate with the casino if you want to get your winnings. Please keep us updated if there is anything new.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Jussi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.