JDkuat88 Casino - Player believes that their withdrawal has been delayed.

I want to withrow the monney

Dear amyliamya1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear amyliamya1,

Have you received your withdrawal from the casino yet?

No...its still pending

Thank you for your reply, amyliamya1. Could you please post the casino's website link here in this thread?

Jdkuat88.com

Please allow me to ask you a few questions, so I can understand the whole situation completely:

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Yes..before this.i withrow its ok

I done claim any bonus

Whene i can get back my money

When did you make the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sorry to say..i think u cant get back that monny to me...tq.if u can how so long..tq

If you are no longer interested in pursuing this complaint, please let me know and I will close it. Otherwise, kindly provide the required information so we can proceed with further investigation.

Dear amyliamya1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.