JazzSports Casino - The player's unable to withdraw.

Jazz took thousands away from me. I attempted to cash out 631 usd they refuse to allow me to withdraw. I contacted dispute department and the replied only to contradict themselves; saying they randomly verify player to they verify all players. Jazz casino did not allow me to create an anonymous account also, why did the take alot of monies from me? Please intervene. Thank you

Hello Myaleigh734,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JazzSports Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Nick, as per red email you select who you want to verify. No bonus apart of thousands of dollars invested before you asked for my ID. I prefer to keep my account anonymous and that option was not available. My problem is if you had no intentions of paying out why did you take my money via bitcoin?

Hello Myaleigh734,

Be sure to understand that we are not the casino so we do not have any insight into your casino account. Can you please advise since when is the check ongoing? Did the casino request any documents from you in order to verify?

Nick I have an anonymous account, now what? So what I will do is handle this with the FTC because this is your sport Also online gaming is on the ballot upcoming election, I am now against it and promoting no. If anyone speaks about Egaming in Ca I telling them to look at all your payout reviews. I will be against you guys in any social media reviews with the non response on others here at casino Guru

Hello Myaleigh734,

I'm sorry but I do not understand your last post at all. Can you please clarify?

Also please note that if you do not verify your account at a casino which requested your documents, you will never see any winnings.

Dear Myaleigh734,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Why take players money if you don't want to payout Nick? Don't know who I am, then why take my money? I won a small portion back of what you took without verification

Hello Myaleigh734,

Repeating one last time - we are not the casino we do not see your information. Please note that without further information, your complaint will be rejected.

Dear Myaleigh734,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.