Jackpot Wheel Casino - Player's winnings have been capped.

So I put $20 won $350 tried to cash out bitcoin couldn’t cus I hadn’t loaded money on jackpot wheel with bitcoin. So in the chat he said I was only getting $100 cus I won off a bonus, which I didn’t. He also said the only other choices to cash out was check or wire. So I gave them my wire info and now nobody will answer me back so I guess I went from $350 to $0! I submitted proof I paid and proof I won right after that.

Dear tanyasparkman06,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are not aware of playing with a bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear tanyasparkman06,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My response s they screwed me out of $250! OMG I don’t know how y’all done it but thank you thank you! Y’all got them to pay up, thank you thank you!

Thank y’all so much I can’t believe they paid up! Omg thank you! Y’all are freaking awesome!

Awesome news, tanyasparkman06. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.