The player from Italy had deposited 40 euros, which were taken but never credited to his casino account. Live chat support was unresponsive. The Complaints Team had recommended that he contact his payment provider for an investigation, stating that the process could take approximately one month. After extending the complaint's timer by 7 days, the player did not respond to further inquiries, leading to the rejection of the complaint due to lack of communication.
Jackpot Frenzy Casino - Player’s deposit has disappeared.
Amount: €40
Jackpot Frenzy Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Jackpot Frenzy Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
They have taken 40 euros and never credited them. They have DISAPPEARED. The live chat doesn't respond, what scammers!
Automatic translation:
Public
Public
4 months ago
Dear goldmetal67,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
