The player from Italy had his winnings confiscated and account closed without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
JackMillion Casino - Player’s account has been blocked.
Amount: €1,600
JackMillion Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Jackmillion is a scam site where first they deceive you to win large amounts, maybe you win them too but at the time you want to withdraw they comply with unjustifiable clauses and terms.
I am living proof, I have had email exchanges with them and they even blocked my account with a won amount of 1,600 real money of course.
Be careful if you have to bet do it on sites where they have their registered office in Italy no sites where they are in the Caribbean and then bye bye money
Automatic translation:
Public
Public
4 years ago
Dear Giosuè,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been verified successfully in the past? Have you activated any promotional offer when depositing funds into your account? Did you receive any explanation from the casino why your account has been closed? Have you withdrawn any winnings successfully in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
