The player from Kuwait has requested a withdrawal 3 weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as unresolved.
iviCasino - The player's withdrawal is delayed.
Black points: 203
Amount: €1,000
iviCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
iviCasino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Hi I have withdrawal from ivicasino on 21/7/2022 and it’s still close under process and there is no response from the casino I have sent many emails asking about my withdrawal but they didn’t reply- so please let me know how can I get the money- thank you
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2 years ago
Hello Aziz81,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iviCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hi
Yes My account was verified and I don’t remember if there was any bonus was added to my credit they didn’t reply to me for long time I have received only one email from the casino about approving the withdrawal
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2 years ago
Thank you Aziz81 for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Dear Aziz81,
I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite an iviCasino Casino representative to join this conversation and participate in the resolution of this complaint.
Dear iviCasino,
Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Aziz81,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
Kind regards,
Stefan
