HomeComplaintsiviCasino - The player's withdrawal is delayed.

iviCasino - The player's withdrawal is delayed.

Amount: €96

iviCasino
Safety Index:Low
Submitted: 22 Jan 2022 | Resolved : 07 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over 10 days. The complaint was resolved as the player received his money.

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2 years ago

I have registracion in this casino for 1 year and everytime I must wait some days for withdraws, but this time I wait over 10 days... I put withdraw request by Neteller on 12.01.2022 and they still not send my money... I am verified and I have many withdraws before this

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2 years ago

Hello LinkinPark,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iviCasino. Allow me to ask you a few more question before we would move forward.

Did you use any new payment method which may cause this delay? Did you use any bonus to accumulate your current balance? Did you contact the casino with this issue? If yes, what did they respond? Are you still able to get in touch with them?

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

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2 years ago

Dear LinkinPark,


Why don't you create a withdrawal request with the entire amount?


Best Regards,

IVICasino.

Edited
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2 years ago

If I put bigger withdraw I will wait 1 year, maybe....

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2 years ago

Dear LinkinPark,

Please do as the casino advises and let us know the outcome as soon as possible.

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2 years ago

I cancelled my withdraw request and make new one for 235EUR

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2 years ago

Is there any update with the withdrawal? Is it still processing or approved already?

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2 years ago

It is Approved

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2 years ago

Great new. I believe it should arrive sometimes within the next week. Keep us updated if the money would arrive.

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2 years ago

They arrived. Thank you

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2 years ago

Thank you LinkinPark for letting us know that the money arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future. The complaint will be now closed.

Best regards,

Nick

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