iviCasino - The player's refund never arrived.

Hello IvIasino.com,

Look this link and my complaint here; https://casino.guru/forum/responsible-gambling/mga-license-mother-casino#post-10304

Your company has promist me a refunds of my deposit.. I'm still waiting on it. Zigzag777 told me your financial department is on it right know. I also send you diferent emails but your casinos doesn't react anymore.. can pay the refund please?

I need to to it one by one from Casino.Guru so I do😊

Hello Egocasino.com,

Look this link and my complaint here; https://casino.guru/forum/responsible-gambling/mga-license-mother-casino#post-10304

Your company has promist me a refunds of my deposit.. I'm still waiting on it. Zigzag777 told me your financial department is on it right know. I also send you diferent emails but your casinos doesn't react anymore.. can pay the refund please?

I need to to it one by one from Casino.Guru so I do😊

Hello FlyingDutchman83,

Thank you very much for following our policy and for submitting a new complaint on iviCasino.

As usually, I would like to clarify a few more thing before we would try to contact the casino to clarify for all readers what happen.

Is the issue same as in your previous complaint - thus you are awaiting your deposit refund to your crypto wallet (as in the previous complaint and casino they confirmed that Neosurf wouldn't be possible) from the casino?

Please also note that even if they are sister casino's, it doesn't mean they are owned or operated by the same group of people, so they also might have other procedures handling complaints.

Looking forward to your answer.

Regards,

Nick

Casino.guru

Dear FlyingDutchman83,

You have received a refund on two projects. The next refund will be processed shortly.

Best Regards,

IvI Casino.

Dear FlyingDutchman83,

We haven't hear from you in a while. Please not that if we won't get any answer within the next 7 days, the complaint will be rejected.

I did not get two refunds.. i cant check from withs casino

Dear ivi Casino,

Could you please specify from where did the player received his refund?

Hello Nick,

Joc Solutions Limited owens 5 casino's:

-ZigZag777

-Argocasino

-Egocasino

-IVIcasino

-Explosinocasino

I recieve 3 refunds, i don't know from with casino. I can't see it, the only think i now is that i need 2 refunds more from 2 of the casinos that i said... So i want to ask the casino's with casino needs to refunds my money.

Hello iviCasino.com,

If you already make the refunds, can you give me the date and time of the transaction? With that information i can check withs casino doesn't have paid yet.

I your casino hadn't paid yet, can you tell me when I receive the refunds?

We haven't hear from the casino in a while. Will be still waiting for the casino to specify the requested information.

Dear Nick,

I will ask the finance department when the refund will be made. Thank you for your patience.

Best Regards,

IVICasino.

Dear FlyingDutchman83,

Your refund has been made.

Best Regards,

IVICasino.

Dear FlyingDutchman83,

As the casino confirmed that you received your refund, we will be now closing this complaint. Thanks for the casino too for the cooperation. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you.

Regards,

Nick

Casino.guru