HomeComplaintsIron Joker Casino - The player's unable to withdraw.

Iron Joker Casino - The player's unable to withdraw.

Amount: 9,000 ₴

Iron Joker Casino
Safety Index:Below average
Submitted: 24 Mar 2022 | Case closed : 20 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's unable to withdraw as his deposit method is not available as a withdrawal method. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

They do not want to pay the money won on the card from which the last deposit was made.

Automatic translation:
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2 years ago

Hello Андрій,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue.

Please allow me to ask you a few more question before we would move forward.

Could you please send a link to which exact casino are you referring to? How long have you been playing in the casino? Did the casino offer you any other withdrawal method?

Please note that it is usually not possible to withdraw with a debit card which you used to deposit. I would recommend to use a different method to receive your money as soon as possible.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

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2 years ago
Translation

Casino joker. They offer payouts to cards that I blocked a long time ago.

Automatic translation:
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2 years ago

Hello Андрій,

Did the casino offer you and other payment method to withdraw your winnings? How long has been the issue ongoing?

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2 years ago
Translation

No offers.

Automatic translation:
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2 years ago

Hello Андрій,

How long is this issue ongoing? Did you ask the casino if you could withdraw your money to a different payment method?

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2 years ago

Hello Андрій,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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