Instant Casino - Player’s withdrawals are delayed.

Good afternoon, I am writing to express my dissatisfaction with this casino. I made two withdrawals, one for 1500 and another for 500, but ended up spending some of my remaining balance. It's been 24 hours and the transactions haven't even been processed yet. They keep giving me the same excuse that they are experiencing a high volume of cash-outs, etc. There's nothing "instant" about this casino, and the customer support is terrible! They're always using the same phrases. Please, guru, help me recover the money I won honestly, after making several deposits that weren't small. My account is verified. Guru, please help me.

Dear Madnessboy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Hello, the withdrawal has not even been approved yet they always make excuses about a large volume of payments etc, yesterday the story was derived now Christmas that a lot of people did the same, there is no justification for that, my account is verified, supposedly the withdrawals would be processed after 24 hours, but nothing! I'm talking, some people close the chat, others ask you to be patient, they are working 24/7 for the best of the customer, how can a casino that calls itself instant casino fast payout? Still advertising instant cash out? Unacceptable. I want to believe that I will receive the money because it was earned fairly, honestly, but however I had already spent some. Guru please help me with this

I would like to say that I have already been paid the amounts in question and thank you very much for your attention, it took two days but it has been paid and it is already in my account thank you 🙂

Dear Madnessboy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru