Instant Casino - Player’s withdrawal is delayed and site is inaccessible.

I made other withdrawals all ok. even fast....now suddenly the site doesn't open anymore...I can't access they disappeared...and even about my withdrawal of 2500 euros nothing is known...they must be scammers

Dear beretta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website but haven’t experienced the same difficulties. The website seems to be working at the moment. Or did you lose access to your casino account?

• Do I understand correctly that you have made successful withdrawals before?
• Could you please advise when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I would like to point out that withdrawals here should be instant. I have always received them immediately... the next day at the latest. Now it's been 3 days. They show it as paid, but not me.

Thank you for your reply, beretta. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I managed to access the casino but the operators tell me the same thing... that they processed the withdrawal, and that it depends on the bank... which is unlikely because the next day I should have had the money... they lose because while waiting I don't put money into the account

I received the payment

Dear beretta,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru