The player from Germany faced a delayed withdrawal and could not cancel it, while also receiving no response to email inquiries. The Complaints Team extended the inquiry period for an additional 7 days but ultimately could not proceed with the investigation due to the player's lack of response. As a result, the complaint was rejected.
Instant Casino - Player's withdrawal is delayed.
Amount: €300
Instant Casino
Safety Index:Below averageSafety Index
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6.0
Instant Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Withdrawal Delayed
Withdrawal Cannot Be Canceled
No Response to Email
Automatic translation:
Public
Public
2 months ago
Dear niederbeckstr20,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
