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HomeComplaintsInstant Casino - Player's withdrawal is delayed.

Instant Casino - Player's withdrawal is delayed.

Amount: €300

Instant Casino
Safety Index:Below average
Submitted: 20 Jan 2025 | Closed : 03 Feb 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Germany faced a delayed withdrawal and could not cancel it, while also receiving no response to email inquiries. The Complaints Team extended the inquiry period for an additional 7 days but ultimately could not proceed with the investigation due to the player's lack of response. As a result, the complaint was rejected.

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4 months ago
Translation

Withdrawal Delayed

Withdrawal Cannot Be Canceled

No Response to Email


Automatic translation:
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4 months ago

Dear niederbeckstr20,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested this withdrawal?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

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4 months ago

Dear niederbeckstr20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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