Infinity Casino - Player’s withdrawal has been delayed.

Withdrew £600 on the 29th May after playing on here for several months, depositing and withdrawing with no problems. Asking for additional information which I have provided, most of my emails are ignored with no response. No answer on telephone and live chat never available. I have requested for the withdrawal to be processed and my account closed but no response, avoid at all costs.

Dear Scallyaj1966,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether the casino has approved the additional documents? Or did the communication stop then?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Scallyaj1966 for your emails. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated.

Hello Scallyaj1966!

From now on, I will take care of your complaint. I would like to invite Spinz Casino's representatives into this conversation in order to help us resolve the issue.

We would like to ask Spinz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.