IceCasino - Player's withdrawal was rejected.

Hello , i withdrowal before 1 weeks today rejected at this site i dont know why take problem , he need kyc new documents new at bank statement, and when i go chat live and write he chat same everytime i need help i need my money why deposit so fast and withdrawal not easy , so i think its scam site

Dear mhammadjbr,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? 

Do I understand correctly that your withdrawal was rejected due to incomplete KYC verification (missing documents)? Have you already provided all the documents the casino requested?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hej , now verifying all kyc and withdrawal 6690€ im wait now what want agian , no didn’t made successful withdrawal yet, first one kyc documents all verify and withdrawal after 5 days rejected , need more kyc now verify agian i will wait, but I don’t trust agian , thanks

casino told need bank statements I uploaded and done verifying, what i will do now?

Hello agian everything its okay ice casino real and not scam and my money arrive to my accouny bank , ❤️

Awesome news, mhammadjbr. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.