The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that both verification and withdrawal were processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player’s struggling to complete account verification.
Amount: €330
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Goodnight. I have been waiting since July 7th for my kyc to be validated, I want to make a withdrawal but it seems that they are delaying the verification of the documents, it is the first casino where it takes more than 24 hours to be validated.
Automatic translation:
Public
Public
1 year ago
Dear hmc88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Therefore, I would recommend that you wait for at least one more week. If there is no development by the end of this time frame, we will intervene.
Thank you in advance for your reply and understanding.
Best regards,
Kristina
Please disable your AdBlock