The player from Ireland deposited money into the casino after verifying the site's safety index but has not received proper assistance from customer service since submitting various documents and selfies. The player is stressed and needs access to their funds.
IceCasino - Player is facing delayed assistance.
Amount: €270
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 19h 21m 49s
Case summary
4 hours ago
Public
Public
21 hours ago
I deposited to this casino based on the very high safety index rating on this website. I deposited and provided all correct documents they asked for including uploading various types of selfies they asked for. Have not had any proper help from customer service and overall am really stressed as I need this money
Public
Public
4 hours ago
Hello leonaknt,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
leonaknt has 6d 19h 21m 49s to reply
