The player from Germany had his withdrawal delayed for a month. The complaint was resolved. The player confirmed he had received the payment a week later.
Hyperino Casino - Player’s struggling to withdraw his winnings.
Amount: €950
Hyperino Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I won 950 euros 4 weeks ago. Whenever I email
and to PAY THE WINNING please, I get computer-written answers with the note that it could be due to the
large mail volumes take longer On request, I have
sent the back of my identity card, but it works
Nothing. Vain B ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Eitel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Do I understand correctly that your account hasn’t been verified yet?
Have you tried contacting the live chat for assistance as well? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina
I have already won once at Heyperino and have received my payout. After I made the claim
after submitting the back of my identity card, Heyperino just replied
with the already described Cmputermails.Eitel
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3 years ago
Thank you very much Eitel for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Dear Eitel,
I’m sorry to hear that your withdrawal has been delayed. I will contact the casino and see if I can help.
I would like to invite Hyperino Casino to this conversation.
Dear Hyperino Casino,
Could you please clarify the situation and indicate the current status of Eitel’s withdrawal request?
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3 years ago
Translation
Thanks for your help and good luck. VAIN
Automatic translation:
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3 years ago
Translation
hi Guys
I received my winnings. Thanks for the help. Vain
Automatic translation:
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3 years ago
Thank you, Eitel, for letting us know and for using the Casino Guru complaint resolution center. We’re very glad that you received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
