Home Complaints Player’s struggling to withdraw his winnings.

Amount: €950

Player’s struggling to withdraw his winnings.

Submitted: 07 Apr 2021 | Case opened
Current status

Waiting for casino to reply

2d 12h 45m 12s

Case summary

5 days ago - 09 Apr 2021

The player from Germany has been trying to withdraw his winnings for a month.

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I won 950 euros 4 weeks ago. Whenever I email

and to PAY THE WINNING please, I get computer-written answers with the note that it could be due to the

large mail volumes take longer On request, I have

sent the back of my identity card, but it works

Nothing. Vain B ***

Automatic translation
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Dear Eitel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Do I understand correctly that your account hasn’t been verified yet?

Have you tried contacting the live chat for assistance as well? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

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Hello Kristina

I have already won once at Heyperino and have received my payout. After I made the claim

after submitting the back of my identity card, Heyperino just replied

with the already described Cmputermails.Eitel

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Thank you very much Eitel for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Thank you, says Eitel.

Automatic translation
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Dear Eitel,

I’m sorry to hear that your withdrawal has been delayed. I will contact the casino and see if I can help.

 

I would like to invite Hyperino Casino to this conversation.

Dear Hyperino Casino,

Could you please clarify the situation and indicate the current status of Eitel’s withdrawal request?

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Thanks for your help and good luck. VAIN

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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Hyperino Casino has 2d 12h 45m 12s to reply