HomeComplaintsHyperino Casino DE - Player's account has been blocked.

Hyperino Casino DE - Player's account has been blocked.

Amount: €140

Hyperino Casino DE
Safety Index:Very high
Submitted: 31 May 2022 | Case closed : 27 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Austria has been blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello you have blocked me while i play my money is still on it

Automatic translation:
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2 years ago

Dear Yasemin91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €10 (dispute value) is being held in your account? Did you activate any bonuses before the casino blocked you?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

I write every day but they always have excuses offer help me have money upstairs

Automatic translation:
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2 years ago

Thank you for your reply, Yasemin91. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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2 years ago

Dear Yasemin91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago
Translation

I played normally, there were 140€ of money blocked me for no reason, my money is still on it, but I always write excuses

Automatic translation:
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2 years ago

Have you accumulated your funds with or without an active bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

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2 years ago

Dear Yasemin91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Edited by a Casino Guru admin
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