The player from Japan had been waiting three weeks for a withdrawal from Hunt Casino after converting a bonus to cash. Despite previous successful withdrawals, customer support consistently stated that a 'provider check' was occurring, and there had been no progress on the request. The issue was resolved when the player successfully withdrew funds after the Complaints Team intervened. The player confirmed the completion of the KYC verification and had used the same payment method for both deposit and withdrawal.
Hunt Casino - Player’s withdrawal is delayed due to 'provider check'.
Amount: $5,147
Hunt Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
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1 month ago
Translation
Old Bet Rank,
Currently Hunt Casino,
I received a bonus on August 29th,
and managed to convert the bonus to cash money, then made a withdrawal request on August 30th.
I've played many times and withdrawn money from this casino before without any issues.
However, this time, despite repeatedly contacting customer support via chat, they keep telling me that there's a "provider check" happening, and nothing is progressing.
They keep giving me the same answers in the chat,
and it's been almost a month now, so I'm getting worried.
I wanted to seek some advice.
Automatic translation:
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1 month ago
Dear takkun55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Did you use the same payment method for the withdrawal as was used for the deposit?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Translation
This time I used the virtual currency USDT to deposit, and I used the same method to request a withdrawal.
Also, this site completes KYC at the time of the first withdrawal, and you can access the KYC page from the withdrawal page, but since the authentication is currently completed,
I can't get that page out. 
This image shows the transaction history of a transaction where funds have been withdrawn several times.
Automatic translation:
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1 month ago
Translation
I'm sorry for the inconvenience,
I was able to successfully withdraw money yesterday.
Automatic translation:
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1 month ago
Dear takkun55,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
