The player from Thailand had complained about a very low win rate in the casino. We had informed the player that we could not proceed with the complaint based solely on their description, as win rates could fluctuate due to the nature of casino games. We also provided information on Payout ratio (RTP) for the player's understanding. Despite extending the response time by 7 days, the player failed to provide additional information or respond to our messages, which led us to reject the complaint due to lack of evidence.
HUC99 Casino - Player complains about low win rate.
Amount: 600 ฿
HUC99 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Dear pu26667,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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