The player from Switzerland requested a withdrawal a few days ago, but it’s been canceled multiple times. We rejected the complaint because the player didn't respond to our messages and questions.
HotSlots Casino - Player’s withdrawal has been delayed.
Amount: €150
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day
More than a week (9 days) ago I requested a payment of 200 euros and submitted my KYC documents. The payout was then canceled due to the KYC check. After the successful verification it was canceled again. (Wait up to 3 days each time you abort). In the meantime, as the casino aimed, I had gambled away 50 euros. Ernwut requested a payment of 150 euros. This was rejected due to incorrect Swift codes (as I have shown, the Swift codes were still correct from the start). Now I am supposed to wait 3 days and in the chat I am just held up.
Automatic translation:
Public
Public
3 years ago
Dear Ursin,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. Even more, if some data required to process the transaction is not correct or complete.
Did the casino inform you about an incorrect Swift code? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here)?
Nevertheless, it seems that the casino is working to resolve the issue, and maybe if we wait a little bit longer, the casino will find the solution.
Looking forward to hearing from you.
Best regards,
Kristina
