The player from Germany won around €650. He was trying to verify his account multiple times, but it wasn’t successful, so he canceled his withdrawal request and lost all of his winnings. Therefore we rejected this case.
Hopa Casino - Player’s lost all his winnings.
Amount: €650
Hopa Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Hopa Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
They kept me waiting for 4 weeks and again and again something new that is missing etc. always excuse me via email 6 times and account 5 times all my documents were sent nothing at some point I canceled payment and 650 were 4 different games in 15 minutes away played completely without 1 free spins away. The casino is a rip off
Automatic translation:
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4 years ago
Dear Thomas,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could verify your account without any problems, however we could help you only if you had some balance left.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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4 years ago
Translation
What do you want to do for me? I have sent you everything enough in 5 other casinos that are well known as they were immediately accepted the same documents only with you not that is a trick of you that the customer loses patience and continues to play. I then played the 650e under witnesses in 20 minutes without 1 free spin or a win. They had held me up for 4 weeks and always invented something that doesn't work, etc. I'm sorry to see it rip off and have several witnesses. Even if you offer me 100 free spins on 5 e nothing comes around.
Edited
Automatic translation:
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4 years ago
I am sure you understand I don't work for Hopa Casino, but for Casino Guru which operates as an independent website.
We always try our best to help players, but if you lost your winnings, there is nothing we can do for you.
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
