Hold'N'Spin Casino - The player's requesting to remove his deposit limit.

I had request a Deposit Limit of 50€ monthly and want remove it now they write its possible after a Period. After requesting it via support they, told me that they dont remove it why i had told that i have gambling issues.

Can you please help me to remove this Limit. I really Like the Plattform but that i dont understand.

Hello Geogri95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HoldnSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did you set your deposit limit? When was the last time you spoke to the casino and what was it about?

Please note that if you did set your deposit limit, you won't be able to cancel it as what would be the reason of setting it? We are glad to hear that the casino respects their responsible gambling tools.

Looking forward to your answer.

Regards,

Nick

Hey Nick!

Hey Geogri95!

The player has expressed to us the wish to set his limit to the named amount.

The reason for this was: He had problems finding his limit. And we should not allow this limit to be changed anymore.

The player's account is verified and withdrawals and deposits (up to the limit) work perfectly.

It is also true that the player contacted us several times. We rejected his limit increase 6 times.

He says our T&C allows it. Yes correct it allows it, but we speak about responsible Gambling. (48 Hours to affect for increase and for lower limits instand Link: https://holdnspin.com/en/contacts/responsible-game ) The wish was: We should never remove the limit also if he ask.

We are acting here at the request of the player and will not remove this limit! Even a complaint does not change our decision!

We wish the Player all the best and hope he understands our Decision!

Best Regards

Dominik

Holdnspin Manager

Dear Geogri95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.