The player’s withdrawal is delayed due to a long verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Problems with the conclusion, only a promise. A very long time, verification takes place. All necessary documents sent
Dear Anna,
Thank you for contacting Casino Guru and bringing the issue to our attention. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Therefore, we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. I recommend you to find out what documents exactly the casino needs and provide them in best quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let me know if this was helpful.
Best regards,
Peter