Denys from Ukraine has a problem with verification. His verification takes too long. We rejected this complaint because the casino failed to reply to our messages and we marked the same complaint from this player as 'unresolved' in the past.
HITLOTO Casino - Player has a problem with verification.
Amount: 9,000 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Good afternoon, I am addressing you a second time.
The last time you couldn’t contact smayto, and you closed my complaint, after they deleted the game, there was no way to communicate with the operators, after that the SMS arrived, and I re-logged in and here ..... Games have communication operators, but again they repeat the same thing.
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Automatic translation:
Public
Public
4 years ago
Dear Denys,
We already closed this case once as unresolved. However, we can give it one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion. Has any new information come up that would help us solve the issue?
Best regards,
Juliia
