HomeComplaintsHITLOTO Casino - Player has a problem with verification.

HITLOTO Casino - Player has a problem with verification.

Amount: 9,000 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 16 Feb 2020 | Case closed : 12 Mar 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

Denys from Ukraine has a problem with verification. His verification takes too long. We rejected this complaint because the casino failed to reply to our messages and we marked the same complaint from this player as 'unresolved' in the past.

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4 years ago
Translation

Good afternoon, I am addressing you a second time.

The last time you couldn’t contact smayto, and you closed my complaint, after they deleted the game, there was no way to communicate with the operators, after that the SMS arrived, and I re-logged in and here ..... Games have communication operators, but again they repeat the same thing.


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Automatic translation:
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4 years ago

Dear Denys,
We already closed this case once as unresolved. However, we can give it one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion. Has any new information come up that would help us solve the issue?

Best regards,
Juliia

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Private
4 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Hi Denys
Thanks for the reply. We have already written to the casino support and we are waiting for a response from them. Once they answer, we will immediately let you know.

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4 years ago

Hello Денис,

 

I apologize, but the casino failed to reply again, therefore we have to reject it. I know this is an unpleasant situation, but if the casino doesn't want to cooperate, there is nothing we can do.

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