The player from Ohio had deposited $100 and won $10,000 but faced issues with cashing out, as the finance department canceled withdrawal requests and processed them for much lower amounts than requested. After attempts of $2,500 and $2,000, both were canceled and replaced with $500 and $300, respectively. The Complaints Team had attempted to gather more information and extended the response time for the player. However, due to a lack of response from the player, the complaint was unable to be investigated further and was rejected.
Highway Casino - Player's withdrawals are being canceled.
Amount: $10,000
Highway Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Highway Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
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1 month ago
Hello! Recently I deposited $100 to highway casino. I ended up winning $10,000! Awesome! Until time to cash out… I’ve submitted withdrawal requests and the finance department cancels it and processes it for a different amount. The initial withdrawal was for $2,500, they canceled and processed for $500. Then withdrew $2,000 and they canceled and processed for $300. Assuming the next one will be $100. I just want my winnings so I can move on from this casino.
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1 month ago
Hello Dylanjkrause,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Highway Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Hi Nick. Thanks for the response.
- My account has been verified since November 17th.
- My winnings were accumulated with real money, I try to avoid the bonuses because of the playthrough rule.
- I’ve spoken to multiple support agents on the site that claim it’s not their department.
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4 weeks ago
Hello Dylanjkrause,
Would it be possible for you to forward your withdrawal history from the casino?
According to the casino's rules, the maximum withdrawable amount per week is $2500, so it seems they may have divided the payments accordingly. If you have already received at least $2500 from the weekly withdrawals, I would recommend waiting for the remaining payments to be processed.
Looking forward to your response.
Best regards,
Nick
