The player from Ohio deposited $100 and won $10,000 but faces issues with cashing out, as the finance department cancels withdrawal requests and processes them for much lower amounts than requested. After attempts of $2,500 and $2,000, both were canceled and replaced with $500 and $300, respectively.
Highway Casino - Player's withdrawals are being canceled.
Amount: $10,000
Highway Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Highway Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
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Waiting for Casino Guru to reply
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Case summary
30 minutes ago
Public
Public
19 hours ago
Hello! Recently I deposited $100 to highway casino. I ended up winning $10,000! Awesome! Until time to cash out… I’ve submitted withdrawal requests and the finance department cancels it and processes it for a different amount. The initial withdrawal was for $2,500, they canceled and processed for $500. Then withdrew $2,000 and they canceled and processed for $300. Assuming the next one will be $100. I just want my winnings so I can move on from this casino.
Public
Public
5 hours ago
Hello Dylanjkrause,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Highway Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
