Highroller Casino - Player's account validation delayed.

It was the worst casino site it asked the documents and said it will verify in 2 days maximum and stops all games in casino and nie it more than 5 days and they still don't verify the documents and noy giving any update in that

Dear abhishek052213,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have provided all the documents 5 dyas ago and they said it was verify within 24 to 48 hrs and they still don't verify it

Which documents the casino requested and which documents have you provided them? Could you please list them here?

I have given address proof, adhaar card and bank statement all that thing but they block my account and taken all the fund back

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear abhishek052213,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.