High 5 Casino - Player’s winnings confiscated and account restricted.

They say there was a glitch in there system that they didn't know about for a week.... they let me deposit 1000 dollars in my account. When they sent this email i had $700 in my account with a $3000 redemption pending. They canceled the redemption request restricted my account and put my balance to 0. So they stole my winnings and my initial deposit. Now they have stopped all communications and just ghosted me. Several people have reported the same thing happening and we are being punished because their system "glitched" literally no foul play on my end whatsoever. I'm currently trying to figure out what my options are if I even have any. They took my winnings and my deposits. I'm not sure how that is legal. I'm hoping every one affected by this can get a class action lawsuit going If nothing else. I'm a blue collar guy that works hard for my money. I can't believe this is happening honestly. I've never had an issue with them and now they restrict Several people's accounts because they had a glitch.

Hello allenwbiggs,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HFIVE5 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?

Based on the e-mail statement from the casino, they just begun to investigate the situation so I would definitely wait at least 14 days for them to finish the checks.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I reported the wrong casino I meant to attach this to https://casino.guru/high-5-casino-review. Should I delete this and attach to correct casino?

Dear allenwbiggs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.