The player's unable to withdraw for unknown reason. The complaint was rejected as the player stopped responding.
HappySpins Casino - The player's unable to withdraw.
Amount: €1,000
HappySpins Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
HappySpins Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won €1000 yesterday and I want to withdraw it. Unfortunately, I always get an error when paying out. The live chat is not online at all and my email has not been answered.
Automatic translation:
Public
Public
2 years ago
Hello Miguel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HappySpins Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.
Looking forward to your answer.
Regards,
Nick
