HappySpins Casino - The player's deposit was not limited.

I complained that responsible gaming didn’t work, I had asked for a deposit limit that they promised to put in. However, this did not work. Then they closed my Game Account, 70 euro deposits stayed there as well as a few Satanen cashbacks. I have posted several unanswered posts.

Hello Jokuvaan,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with HappySpins Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request to limit your deposits? Did you deposit after that request? Did you deposit over the wanted limit or had any loss due to this issue? Why did the casino block your account did they contact you to give you any explanation?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

I asked for a limit on 21.4. Yes 22.4. They responded and confirmed that they had imposed a restriction. The limit was 50 euros per week. After that, I was able to make several deposits of several hundred euros. When I complained, they closed my account and did not respond to my emails.

Hey! The casino finally replied, the case has been resolved. They worked very fairly and credited the amount to my bank account that I had deposited after the limit was set! And it was a big sum

Thank you Jokuvaan for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick