HappySpins Casino - Player’s withdrawal has been delayed.

hello good day i have 3 withdrawals on happyspins the longest is 160 euro i have been waiting two weeks now they are aproved just never reach my bank account what i can prove i dit not get it i also have other withdrawals from other casinos from Damagi Marketing solutions support is unresponsive thank you

Dear 19neveer,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

hello kristina thank you for looking in to it i have send you a mail no the casino is unresponsive i have send them manny messages no reply back greetings Martin

Thank you for your emails, 19neveer. First of all, I would like to kindly ask you to keep it one casino per complaint. It doesn't matter that they are all operated by the same brand. It can be quite difficult to distinguish what information is relevant to each casino.

Moreover, could you please confirm that I understand everything correctly:

• You currently have pending withdrawals in the amount of €390.
• You haven't yet passed the KYC at HappySpins Casino. (Has the casino already requested documents?)

Also, could you please clarify:

• Have you ever made any successful withdrawals at HappySpins Casino?
• When exactly did you request the first out of all pending withdrawals?

I knowt it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Hello Kristina the first withdrawal was 01 -02-22 163 euro again they are approved withdrawals so the are not Pending i dit not withdrawal on Happyspins before they did reply by mail on friday they wanted my bank statement pdf format to investigate i have send it whit the dates and a reply that they send the money to my bank account and not to the gaming account are you going to contact the casino Kristina?

I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. 

Also, please forward all the relevant communication between you and HappySpins Casino to kristina.s@casino.guru, or post it here. Thank you in advance.

Hello Kristina just wow are you here to help me? so i have not had any withdrawal on my bank from this casino, i can literally prove this i can send you bank statments they dit not pay a and again a approved withdrawal the communications between me and the casino are limited but whats going on here? have a nice day edit i have recieved 230 from the casino only missing 160

Please understand I am trying to help you. I wouldn't ask anything if I didn't need an answer to help me get a better idea of what the issue might be.

Do I understand correctly based on your last sentence, that one withdrawal has been successfully received and the other (€163) hasn't yet been credited?

Also, I see in one of your emails that the casino asked you to provide the bank statement in PDF format so they can investigate the issue. Could you please confirm that you have already provided it?

Hello Kristina i understand sorry im just frustrated i new there would be trouble on the 163 withdrawal yes im stil missing the 163 from 01-02-22 i hope i can explain my english is not so good i was playing on happyspins casino withdrawal of 163 maybe a day later i was playing on moi casino withdrawal also same amounth 163, on my bank account there is only one 163 how do you know its from moi casino, moi give the right reference number 2734004 but paymend departmend only see damagi 160 we already payt but its not from them.yes i have send al pdf files now they send a mail they already payt the missing withdrawals but no im missing 1 thank you have a nice day

I see that you have been informed that you requested a new withdrawal on the 14th and that you should wait for a few days to receive it. Is that correct?

hoi Kristina no thats not the withdrawal....the 160 that has never been refunded back to my gaming account the one im missing is 01 02 22 im waiting now 17 days i have send you clear proof that im not lying and moi casino and happy spins casino are using the same reverence number 2734004 and im missing 160 from Damagi on my bank account so wen you say they are diverent casinos they are clearly not my question from you is are you going to contact the casinos? best regards Martin van dam

Thank you very much 19neveer for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello 19neveer,

I looked at your complaint and will do my best to help you. I would like to invite HappySpins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

you can close the complaint they put it al after 20 days back in my game account and not in my bank account i put it al on roullete pfff hey casino Damagi marketing solutions also ows me 133 also not on my bank.wen i get it back i wil put it on roullete anybody have a favorite number wen it coms we do 50/50 or we give it to chairity if we ever get the money.im done as a player im geting sick of always going after the winnings thank you for trying to help me regards Martin

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.