HappySpins Casino - Player’s deposit has never been credited into her account.

Talletin ensitalletus bonuksen kautta 50 euroa. Trustlyllä. Rahat lähtivät tililtäni. Tämä tapahtui 29.3.2022. Sitten kokeilin muutamien päivien jälkeen 20 euroa ei näy pelitilillä mutta omalta tililtä kyllä hävisivät. Olen lähetellyt heille kymmeniä viestejä ja dokumentteja. Yhden ainoan vastauksen saanut jossa pyydettiin tiliotetta jonka myös lähetin. Ei vastausta. Olen myös ollut yhteydessä trustlyyn mutta on kuulemma casinon tehtävä selvittää asia. Huonoin asiakaspalvelu kyseisellä kasinolla mihin olen törmännyt!!

Dear Katja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind as to forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. If there is an official statement regarding this situation from the payment provider such as email or letter, please forward it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Lähetin sähköpostilla saamani viestit

Thank you very much for your emails, Katja. Do I understand correctly that you have already provided the required bank statement?

Kyllä, olen lähettänyt

Thank you very much Katja for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ok, kiitos. Sain kasinolta viimein toisen vastauksen. Pyysivät lähettämään taas uuden tiliotteen jonka lähetin

Hello Katja,

I have reviewed your case and will be helping you from this point onwards.

Thank you for providing the update regarding the casino's request for another bank statement, can I ask if you have sent this?

I will also contact the casino to see if they can provide us with more information.

We would like to invite HappySpins Casino to join the conversation and to please provide some insight into the situation regarding the player's deposits.

Hei

Olen lähettänyt myös tämän toisen tiliotteen

Ei taaskaan kuulu mitään. Erikoinen pelisivusto

Dear Katja,

We have received no response from the casino, I will try to contact them once more.

We would like to ask HappySpins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Nyt oli tullut kaikki 70euroa pelitilille. Saamatta jäi vaan saamatta ensitalletus bonus jonka lupasivat 200%

Hello Katja,

I am glad to hear your deposit has now made it to your account.

Have you asked the casino support about the bonus?

Laitoin kyllä viestiä mutta heillä kestää aina vastaamisessa ainakin viikko joten odotellen. Mutta kiitos teille

Hello Katja,

We will allow some time for the casino support to respond to you. Please let us know if there are any further developments.

Uskomatonta mutta vastaus tuli jo. Bonus lisätty pelitilille 👍

Dear Katja,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam