The player has deposited money into his account, but the funds seem to be lost. The casino responded to say that they would be contacting the player. After this, there was no further response from the player so the complaint was rejected.
HappySpins Casino - Player’s deposit has never been credited to his account.
Amount: €2.5
HappySpins Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
In my case, the amount in dispute is not high enough. That's the icing on the cake when it comes to dispute resolution. I transferred the deposit of 0.025 LTC to the Ltc address generated by the casino from my coinbase account, the minimum deposit is stated as 0.01 Ltc. After 14 hours I neither hear from the support nor see anything on my casino account. It's not about the ridiculously small amount, it's more about simply not being competent enough to run a reputable online casino. Something has to be on the list.
Automatic translation:
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2 years ago
Dear Nikolas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit before?
Have you tried contacting the casino regarding the issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you for your reply and email, Nikolas. Could you please advise if this was your first deposit attempt?
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2 years ago
Thank you very much Nikolas for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Nikolas,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite HappySpins Casino to join the conversation and aid in the resolution of this complaint.
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2 years ago
Hello Nikolas,
We have received a response from the casino to say that you would be contacted soon with more information, has there been any development with your issue?
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