Haiti Casino - Player’s questioning wagering requirements.

Hello everyone, The situation is identical to the person who has a complaint about this casino! I added 900 rubles gave 1350 rubles a bonus wager x30 only for a bonus. 47 k) and played at rates of 20-40 hours 5 and left 17 k on the balance because there is no answer! And then I receive a letter sorry for the long answer you won back 18% I wrote to them that what the hell was more than 70k laundered to which I received an answer tomorrow the manager will solve your problem! and despite the fact that you need to win back on your own, even the operator did not answer so all the screenshots are there!

I will wait for the withdrawal because this is a rascal) And we are also writing the same players and we know what the players need. There is no support wager, I laundered 2 times, I wrote off the funds and without explanation, and then added new rules to the welcome bonus, as if you can't play in those providers where I played!) I think that they are scammers! I do not advise anyone!

Dear debasus27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the bonus T&Cs and I found this:

Do I understand correctly that you played games from these game providers while having an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much debasus27 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear debasus27,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

We would like to invite Haiti Casino to join this conversation and participate in the resolution of debasus27’s complaint.

Dear representatives of Haiti Casino,

Please explain your standpoint.

Good evening 

We want to inform that the player was given, in his words, a satisfactory solution to his question. 

The player was credited a bonus in the amount of sum that is specified in the complaint, with the wagering.

We apologize for the inconvenience and wish our players only wins! 

Thank you, Haiti Casino, for informing us.

Dear debasus27,

Could you please confirm the casino representative’s statements? Has the issue been resolved to your satisfaction?

We received this e-mail from debasus27:

" Hello, you can close the complaint about haitiwin. Everything has been decided thanks. We paid the money. "

Thank you, debasus27, for confirming and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru