Hachislot Casino - The player's complaining about the tournament.

There was a tournament from 2022/12/26/00:00 to 1/1/23:59 at the casino here.

Tournament content

・Compete for the number of slot spins

・The bet amount is irrelevant

- 1 point for 100 spins

・There is no leaderboard, and the situation is unknown until the end.

・1st place is $4500 and the total tournament is $10000

Some people confirmed in the chat beforehand, but it was forbidden to spin multiple slots at the same time.

After the tournament ended, I was contacted with only the results without the leaderboard being published, so I contacted support.

As a result of interacting with support several times, there was an error in the tally result.

The tournament standings and points were then published on the site.

However, it turns out that the winner of the tournament had 85119 points. This is the result of playing over 50,000 spins per hour, with 8511900 spins on the slot in a week.

I contacted support about this.

Was the player cheating? Was there something wrong with the casino?

However, there are no cheaters and no bots on the casino side. Excluded if any.

And he told me that he would do nothing more.

I am not satisfied with this result as I have spent money on this tournament.

I want fair results. However, I am in trouble because the casino is not responding any more.

Hello YYYY,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hachislot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what would it even change if the first player would be removed from the ranking as your placement was 8th? Did you contact the casino regarding your issue and if yes, what did they respond?

Please note that this is more like a player related issue which the casino should be solving as they are the one cheated(if any cheat happen). In any situation, your reward for your rank would remain the same anyway.

Looking forward to your answer.

Regards,

Nick

I want fair ranking.

I think that if there are people cheating, they should publish the leaderboards they eliminated and distribute the prizes to the players who were playing legally.

I'm 8th and the prize is $50 with a 20x wagering requirement. 6th to 10th places will receive the same prize money.

1st place is $4500, 2nd place is $2500, 3rd place is $1500 with a 5x wagering requirement

4th place is $550 and 5th place is $250.

Most of the top players in the tournament have unrealistic spin numbers as I submitted in the image, so I asked them to investigate again and confirm, but I was told that the support would not take any further action. I was.

I pointed out that the leaderboard was not made public from the beginning, and there was a difference in prize money between the top and bottom players, so I thought it might be fraudulent on the casino management side, but I was told that was not the case.

Hello YYYY,

In such cases, where the casino does not do any additional investigation regarding the amount of spins there, it means that everything was done correctly and fairly. I doubt that the casino would simply give away free money for someone who cheated in a tournament. Also as long as you did not suffer any loss (as your price would be same anyway) we can't contact the casino for just a suspicion.

I'm really sorry that we could not help more with this case. If you however think that the casino did it on purpose and manipulated the rankings, you can still try to contact directly their licensing authorities. Unfortunately, from your point of view, we can't start to investigate just based on the facts provided.

Best regards,

Nick