Gxmble Casino - Player’s account closed after dispute over bet marking.

I have €500 in my account. I contacted their support team due to one of my bets being incorrectly marked as lost. I left a negative customer service review and my account was closed without reason. They are now not responding to my emails and I just want to withdraw my money

Hello njpddgx5t7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gxmble Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hi, thanks for your reply. I have managed to get my account opened again and I have made my withdrawal. I am hoping this will be successful but I will keep you updated.

thanks again

Hi Nick. My account is fully verified and I have been using real money on sports betting. I had a reply from them this morning stating they had opened my account to allow me to withdraw

Hello njpddgx5t7,

Please keep in mind that withdrawal may take up to 14 days and we can only recommend to wait unless it's been longer. Please let us know in case of any update.

Dear njpddgx5t7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.