GW Casino - The player's balance was voided.

Been knocked back twice because of their one sided and totally flawed bonus terms. The first time was $2000 and just today tried to withdraw $5000 and had another $5000 ready to be withdrawn when approved. They pulled me up on the first request then to it all. I've played at casino's that actually have a hard barrier that won't let you bet an amount if it will break the rules or void your winnings. I feel GW is relying on these term and conditions to never pay out. They have no problem taking money but when it comes the other way they never come through. I don't recommend playing at GW because of this is only a casino that takes deposits but doesn't give anything in return. I rate this casino 10/10 Limp Dicks. It truly is one of a kind

Hello BrokenPlaya1992,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GW Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please clarify which exact bonus did you use? Is it possible to send us your gaming history? If yes, please forward it to nikolas.b@casino.guru. When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear BrokenPlaya1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.