GreenSpin Casino - The player's unable to withdraw his balance.

Hi, I made a deposit to Greenspin in the form of some BTC worth about $46 AUD, and wanted the deposit bonus SECONDGREEN to be applied. However, when the deposit came through, the bonus was not applied and so i contacted customer support, after many attempts using their "support" form, with no reply, I decided to place a withdraw on my funds that I deposited to get my money back. The withdraw was then processed as "rejected" and I received no emails about why or what I needed to do to resolve the matter. I still have not played any games and my deposit remains untouched. Please help me get my money back as I don't believe Greenspin will pay any winnings even if I did continue on their platform.

Hello dark7y24nniz3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GreenSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?

Please note that some casinos require a deposit wager in order to withdraw the balance.

Looking forward to your answer.

Regards,

Nick

Hi I've submitted all required KYC documents in my profile section. However they never seem to get looked at, I try to contact them via their support page form. But i still haven't received any emails from them explaining anything

Hello dark7y24nniz3,

Can you please advise since when is the verification ongoing? We advise to wait at least 14 days for the whole verification to be processed.

Hi I have submitted all required documents as of 25/03/2023

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request. As it's been less, I can only recommend to wait for now and let us know once it will take longer.

Dear dark7y24nniz3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.