HomeComplaintsGreenplay Casino - Player’s inquiring about account cancellation.

Greenplay Casino - Player’s inquiring about account cancellation.

Amount: $462.17 ARS

Greenplay Casino
Safety Index:Very high
Submitted: 06 Apr 2020 | Case closed : 22 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Argentina wishes to close her account. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago
Translation

They have debuted my account, I did not even know about this page I want to have this canceled.

Automatic translation:
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4 years ago

Dear Alma,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you provide more details, so I can assist you accordingly? Do you wish to close your account? Did I understand it correctly? Did you have any money deducted from your account? 

Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Alma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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