Home Complaints Greenplay Casino - Player has been cannot play all games.

Greenplay Casino - Player has been cannot play all games.

Amount: ??

Greenplay Casino
Good reputation
Submitted: 10 Jul 2020 | Resolved : 10 Jul 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany has probably experienced technical issues and he cannot play certain casino games. The player informed us his issue was resolved.

Public
1 year ago
Translation

I have sent emails but have not received any feedback, I cannot play all the games I want, every time I send an email I fly out of the program or out of the page

Automatic translation:
Public
1 year ago

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you tried to report this issue to the casino, but no one replied? Could you please describe in more detail your problem with playing games?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Public
1 year ago

Dear Stefan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
1 year ago
Translation

It's been dealt with

Edited
Automatic translation:
Public
1 year ago

Dear Stefan,

Thank you for letting me know. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina