The player from Greece claims that the casino violated the terms and conditions of an offer by not crediting the reward after he met the requirements. Additionally, he reports being asked to deposit €500 to receive the reward and accuses the casino of operating illegally without a license.
Gransino Casino - Player reports casino is operating illegally.
Amount: €300
Gransino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 2m 42s
Case summary
3 hours ago
Public
Public
6 hours ago
Translation
This particular casino violated the terms and conditions of the offer. Despite completing the offer requirements, they have not credited me with the reward. They asked me to deposit €500 to receive it. They are operating illegally, do not have a license, and are scammers. Please share this information because NO ONE should play at their site!!!
Automatic translation:
Public
Public
5 hours ago
Dear FellesGR,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Gransino Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate the events regarding the bonus? I will be waiting for your reply patiently.
Best regards,
Nick
Casino Guru is examining the case
