The player from Greece claimed that the casino violated the terms and conditions of an offer by not crediting the reward after he had met the requirements. Additionally, he reported being asked to deposit €500 to receive the reward and accused the casino of operating illegally without a license. The Complaints Team attempted to gather more information but ultimately could not proceed with the investigation due to the player's lack of response. Therefore, the complaint was rejected.
Gransino Casino - Player reports casino is operating illegally.
Amount: €300
Gransino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
This particular casino violated the terms and conditions of the offer. Despite completing the offer requirements, they have not credited me with the reward. They asked me to deposit €500 to receive it. They are operating illegally, do not have a license, and are scammers. Please share this information because NO ONE should play at their site!!!
Automatic translation:
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1 month ago
Dear FellesGR,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Gransino Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate the events regarding the bonus? I will be waiting for your reply patiently.
Best regards,
Nick
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1 month ago
Translation
This particular casino page has on its home page some achievements which I have successfully completed in the past and received my rewards. So in this particular achievement while I have always completed them according to the terms and conditions where there is no mention of a minimum deposit, while so I have bet above the limit set for them (0.50 euros) the achievement is not completed and as a result I cannot receive the prize. In the communication I had with them they told me that I have to make a deposit of at least 500 euros, something that is not mentioned anywhere on their terms and conditions!!!! They say it's the management's decision!!!! These are scammers, I call on everyone to never play at this casino even a single euro!!!!!! I have won 300 euros and they don't bother me, saying that I have to deposit 500 euros, while in total I have paid them more than 1500 euros!!!!! The matter will reach the supervision and the competent authorities
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1 month ago
Dear FellesGR,
I strongly recommend refraining from depositing any money until this matter is clarified. To confirm, do I understand correctly that you may have breached the maximum bet rule established by the casino?
In the meantime, please forward any communication between you and the casino regarding this issue to nikolas.b@casino.guru.
I look forward to your response.
Best regards,
Nick
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1 month ago
Translation
I haven't broken any betting limits!My biggest bet was 2 euros.Guys are scammers far away from them!!!
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1 month ago
Dear FellesGR,
I have not yet received any emails from you. Please forward the requested communication, along with your betting history from the casino, to nikolas.b@casino.guru.
Looking forward to your response.
Kind regards,
Nick
