Grandwin.cz Casino - Player's bonuses are unavailable due to account issues.

I paid for a 400 credit with the promise of receiving 400 bonuses, and I'm unable to use the bonuses. When I contacted support, they told me that I should have signed up through some special link, and that since I signed up through the app they recommended, it's my bad luck. The support is in English and automated, which makes it difficult to communicate as it keeps repeating the same things. It's terrible. I was compelled to spend another 400, and the same thing happened. Now, I have unredeemed bonus points, and I don't know what to do with them. Maybe it's my fault.

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Hello Kockavlocka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grandwin.cz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did activate any bonus during registration or deposit? From where exactly did you register, was it directly from the casino website? Is your deposited balance still unused or did you play with it?

Looking forward to your answer.

Regards,

Nick

Dear Kockavlocka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.