HomeComplaintsGrandwin.cz Casino - Player is unable to log into the account.

Grandwin.cz Casino - Player is unable to log into the account.

Amount: 4,000 Kč

Grandwin.cz Casino
Safety Index:High
Submitted: 07 Sep 2023 | Case closed : 25 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the Czech Republic had been unable to log into Grand Vin Casino for about a month due to an unknown error. Despite having contacted the casino and followed their instructions, the issue persisted. We had attempted to assist the player by asking for more information and extending the response time. However, the player did not respond to our queries. As a result, we could not investigate further and had to reject the complaint.

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1 year ago
Translation

I've been trying to log into Grand Vin Casino for about a month, but it constantly shows me an unknown error, telling me to try again later. After a phone conversation with Grand Vin Casino, they advised me to clear my web pages and browsers. I did as instructed, but to no avail. I even thought maybe I forgot my password and requested a new one, which was sent to my email address. But I'm really at a loss now, and I have tried to contact them by email. I am still hoping to find a solution to this problem. Thank you.

Automatic translation:
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1 year ago

Dear nikyjakchces,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Grandwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you tried logging in to the casino using a different web browser or a different device?

Would you be able to share with us a screenshot of the error?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear nikyjakchces,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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