Grandwin Casino - The player struggles to withdraw.

Good day ,

after successfully registering, I deposited and started playing, the machines gave me bets, I increased the deposit up to 10k, at one point I even had 80,000, but I thought 40,000 kc would be the limit for withdrawal

and it happened when it fell to 40,000 CZK, because my will is not particularly strong on this topic, I enter the selection and set the limits (bet amount 1, max daily loss 1)

after a few hours, an absurd e-mail arrives saying that I have to sign an affidavit (in the attachment) that they did not reach me on the phone. It's true that some number called me, after finding out I tried to call z5 and someone always answered, but the call went dead

online chat responded that another department is dealing with it

(I don't understand why the casino requires an affidavit 2 hours after checking the bank id, and why it blocks the withdrawal with this requirement, which they should probably require during the deposit because it lacks logic when withdrawing?)

and now the magic casino number itself:

the limits do not work, and a person who relies on the seriousness of the casino loses everything and after a few hours does not even log in to the game account

I was scammed and robbed by a casino

Hello Kuzel53,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grandwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process is mandatory in almost every online casino if you want to withdraw. If the casino requested any kind of document, be sure to fill it out and forward them as soon as possible.

Looking forward to your answer.

Regards,

Nick

Dear Kuzel53,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.