The player from Spain made a deposit and then tried to play roulette. However, the casino didn’t allow him to play due to country restriction.
GoodWin Casino - Player can’t play from his country, but has been allowed to deposit.
Amount: €100
GoodWin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
GoodWin Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
5 years ago
Translation
They send me an email to deposit and play, I deposit 100 euros with a visa and it turns out that when I give to play roulette I get a sign that says that bets are not accepted in my country
But the 100 euros have stayed with them
Automatic translation:
Public
Public
5 years ago
Dear Jose,
Thank you for submitting your complaint and I am sorry for your troubles. I would ask you a few questions to fully understand this case. Are you able to see your balance in your casino account? Did you try to play any other game? Some game providers block players from certain countries, so you might theoretically be able to play different games.
Have you asked the casino regarding this issue? If yes, could you please forward the communication between you and the casino to satrio.y@casino.guru? Thank you in advance for your reply.
Best regards,
Satrio
