HomeComplaintsGoodWin Casino - Player can’t play from his country, but has been allowed to deposit.

GoodWin Casino - Player can’t play from his country, but has been allowed to deposit.

Amount: €100

GoodWin Casino
Safety Index:Below average
Submitted: 14 Feb 2020 | Resolved : 08 Apr 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Spain made a deposit and then tried to play roulette. However, the casino didn’t allow him to play due to country restriction.

Public
Public
4 years ago
Translation

They send me an email to deposit and play, I deposit 100 euros with a visa and it turns out that when I give to play roulette I get a sign that says that bets are not accepted in my country

But the 100 euros have stayed with them

Automatic translation:
Public
Public
4 years ago

Dear Jose,

Thank you for submitting your complaint and I am sorry for your troubles. I would ask you a few questions to fully understand this case. Are you able to see your balance in your casino account? Did you try to play any other game? Some game providers block players from certain countries, so you might theoretically be able to play different games.

Have you asked the casino regarding this issue? If yes, could you please forward the communication between you and the casino to satrio.y@casino.guru? Thank you in advance for your reply.

Best regards,

Satrio

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Public
4 years ago

The player confirmed to us that his issue is solved

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