The player from Italy had deposited €32 on 29/12/2023, but the casino had claimed there was a banking error. The player's bank, however, had confirmed that the withdrawal had been processed successfully. The player had been advised to forward the payment confirmation from his bank to the casino. After some time, the casino had confirmed that the deposit had been credited to the player's gaming account. The player had confirmed receipt of the deposit, resolving the issue. Despite the resolution, the player had expressed dissatisfaction with the casino's communication and the delay in processing the deposit.
Gomblingo Casino - Player's deposit not recognized by the casino.
Amount: €32
Gomblingo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Gomblingo Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
10 months ago
Translation
I deposited €32 on 29/12/2023, but I'm still being told that there was an error on the part of my bank. I contacted my bank and they pointed out to me that, as evidenced by the bank statement, their withdrawal has been accounted for in my bank account. As a result, they have indeed received the money.
Automatic translation:
Public
Public
10 months ago
Dear c6ftcpw6k5,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
10 months ago
Translation
The problem is that I have already contacted my bank and they told me that on 01/03/2024 the deposit was accounted for and consequently the money was taken, if this had not been the case it would have remained pending. As a result they have "transaction executed correctly". They advised me to go to the police and show my bank statement.
Automatic translation:
Public
Public
10 months ago
Dear c6ftcpw6k5,
Please be sure to forward the payment confirmation from your bank to the casino and let them investigate the lost payment. It usually may take up to a month to credit back to the player (of course it can be much shorter).
Let us know once they respond to you regarding the statement.
Sensitive attachment
Sensitive attachment
9 months ago
Translation
My bank keeps saying the transaction was successful, Gomblingo no longer responds to emails. I don't know how to contact them
In the last email I sent him this plus my entire bank statement from after the €32 top-up. From that moment on, never heard from again.Automatic translation:
Sensitive attachment
Sensitive attachment
9 months ago
Translation
This is the transaction on the Gomblingo account
Automatic translation:
Public
Public
9 months ago
Thank you c6ftcpw6k5 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
9 months ago
Dear c6ftcpw6k5,
I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Gomblingo Casino representative to join this conversation and participate in resolving this complaint.
Dear Gomblingo Casino,
Could you state why the player's deposit got lost?
Thank you in advance for providing the information.
Kind regards,
Stefan
Public
Public
9 months ago
Translation
The only solution is to report these scammers
Automatic translation:
Public
Public
9 months ago
Dear c6ftcpw6k5 and Stefan,
Thank you for reaching us with this case.
We have looked into the account in question and it appears that the deposit has been credited in the gaming account and the Player was informed by the relevant department.
Kind Regards,
Gomblingo
Public
Public
9 months ago
Dear c6ftcpw6k5,
Could you confirm that you have received the deposit to the casino account?
I am looking forward to your response.
Public
Public
9 months ago
Translation
Ps I haven't been informed by anyone that the deposit was made... among other things, I received it after two months! Stay away from this site.
Automatic translation:
Public
Public
9 months ago
Hello c6ftcpw6k5,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan, Casino.Guru
