The player from Germany had requested account closure multiple times due to addiction but had yet to receive any response from the support team. The Complaints Team had extended the response time by 7 days to allow the player to provide necessary information regarding self-exclusion requests. However, due to a lack of response from the player, the complaint was unable to be investigated further and was consequently rejected.
Gomblingo Casino - Player's account closure request is delayed.
Amount: ??
Gomblingo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Despite multiple requests to close my account, nothing has happened to date. I informed the support team that I am addicted. No response!!!!
Automatic translation:
Public
Public
1 month ago
Dear Legolutz,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:
3.22.3. The customer acknowledges, agrees and accepts that the procedure for Self-Exclusion with the Brand is as follows: If the customer wants to be Self-Excluded from gomblingo.com, he/she needs to contact us on the following email address: customercare@gomblingo.com
Customer’s email needs to include the following information:
(a) a clear request that states that customer wishes to be fully Self-Excluded (not partially restricted) on a voluntary basis;
(b) the duration of the period of the Self-Exclusion, with a minimum of twenty-four hours.
Do I understand correctly that you still have access to your casino account? Could you please forward me the self-exclusion requests that you sent to the casino? My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
