The player from the United Kingdom had been awaiting a withdrawal of £1200 since August 8th, and after a month, had not received the funds. Attempts to contact the casino via live chat resulted in automatic replies and closed chats. The issue was resolved when the player confirmed that the funds had been credited to his account. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.
GoldenPharaoh Casino - Player’s withdrawal is delayed.
Amount: £1,200
GoldenPharaoh Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
GoldenPharaoh Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I sent for a withdrawal of £1200 on the 8th of August and im still 'awaiting' on the 8th of September. Every attempt I've made to contact the casino via live chat. Is just responded to with automatic replies then the chat gets closed.
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2 months ago
Dear matthewtreen1993,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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2 months ago
Hi Dominika,
Yes I have made multiple withdrawals before.
Yes my account is verified.
I accumulated my winnings from money I deposited with no bonus active.
I have no conversation logs or screenshots but I can always message them and get some?
Thanks Matt
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2 months ago
Dear matthewtreen1993,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
